Frequently Asked Questions

Pexini is a modern, minimalist skincare brand from the Netherlands, crafted in partnership with Italian suppliers to deliver high-quality, science-backed formulas. Designed for all genders, Pexini prioritizes affordability without compromising on sustainability or effectiveness. With a strong commitment to natural and organic ingredients, the brand nurtures skin while supporting environmental restoration and the well-being of its employees—inside and out.

Pexini Skincare is available right here, on pexini.com and soon it wil be available in the most important retailers across Europe.

All discounts/promotions are announced via our social channels and newsletter. Please subscribe to our newsletter if you haven't already so that you can be kept up to date and receive subscriber exclusive deals.

Yes, we always offer free shipping on orders over €40.

Please see the complete list of countries we ship to on our Shipping & Returns page

Yes, you can return your unused and unopened [company name] products free of charge within 14 days after the shipment arrival date. Please consult our returns policy and instructions on our Returns page.

In case your package was lost or you received it damaged please reach out to info@pexini.com so we can help you as soon as possible.

We accept iDeal, Bancontact, Sofort Banking, Credit Cards: Mastercard, VISA, Maestro, Apple Pay, Google Pay and Shop Pay.

If you are purchasing from our EU website, all payments will be processed in Euros. In the future, we plan to introduce additional currencies, allowing your order to be handled in the local currency.

If you placed an order through our EU website for delivery within the EU, our UK website for delivery within the UK, or our USA/CAN website for delivery within the USA, you will not be required to pay import duties upon receiving your order. However, if your order is shipped to a country outside these regions, import duties may apply depending on the customs regulations of the destination country. For more details, please refer to our Terms & Conditions page [Add link].

There may be several reasons for why payment for an order has failed. Please reach out to our Customer Experience team by emailing at info@pexini.com and we will help you.

You receive an order summary in your order confirmation email after you have placed an order. You can also find your order history in your Pexini account. If you wish to receive an invoice, please contact our Customer Experience team at info@pexini.com so we can send it to you.

Depending on your bank account it may take up to 14 days to receive your refund. You will receive the payment back on the account that you also paid from.

We are dedicated to sustainability, using FSC-certified paper, recycled plastics, and biodegradable materials to reduce our environmental impact. Our airless packaging ensures precise application and minimizes waste. Beyond products, we support environmental restoration and community well-being.

Learn more about our sustainability journey on our Story page.

We prioritize sustainability at every stage of production, from sourcing raw materials to packaging and distribution. Our formulas use high percentages of natural and organic ingredients, and we minimize environmental impact by choosing recyclable, biodegradable, and FSC-certified packaging. Additionally, we collaborate with responsible suppliers to ensure ethical and eco-friendly practices throughout our supply chain.

Yes, we actively work to reduce and offset our carbon footprint. We optimize production processes to lower emissions, use energy-efficient facilities, and support initiatives focused on reforestation, carbon offsetting, and ecosystem restoration. By partnering with environmental organizations, we contribute to a healthier planet while continuously improving our sustainability efforts.

All of our products are manufactured in Italy.

While our products are made with a high percentage of natural ingredients, they are not 100% natural or fully vegan. We believe in transparency, which is why we most of the times clearly state the exact percentage of natural origin ingredients on our packaging — always aiming to keep it as high as possible.

We carefully craft our formulas to be minimalist, science-backed, unisex, and accessible without compromising on quality. Every ingredient we include serves a purpose—whether it’s enhancing effectiveness, improving texture, or ensuring long-term skin health. Ingredients like silicones can play a role in optimizing performance, helping products apply seamlessly and lock in hydration while maintaining a lightweight feel. Our commitment to sustainability means we constantly evaluate and improve our choices, favoring natural and responsible alternatives wherever possible. If you have questions about specific ingredients, we're always happy to provide transparency and insight into our formulations.

No at the moment.

We’re always looking for amazing new talent to join our expanding team at Pexini HQ. Please check out our Careers page for all of our open opportunities.

We won’t say no to that! Please email jobs@pexini.com with your CV and motivation letter.