Terms & Conditions
General Terms and Conditions of GR Skincare Industry t/a Pexini.
These General Terms and Conditions were last amended on July 25, 2025.
Introduction
By placing an order on www.pexini.com, you are agreeing to purchase a Product, a Service and/or a Gift Card on and subject to the following terms and conditions of GR Skincare Industry (the “General Terms and Conditions”). The General Terms and Conditions always apply between you and GR Skincare Industry when you use or place an order through the website www.pexini.com (the “Site”) or participate in a contest, a giveaway or the Loyalty Program of GR Skincare Industry. The General Terms and Conditions contain important information for you as a customer of GR Skincare Industry. Please read them carefully, together with our Privacy Policy and Terms of Use. We also recommend you to save or print the General Terms and Conditions, Privacy Policy and Terms of Use, so you can consult them again at a later date.
ARTICLE 1 DEFINITIONS
Agreement: any arrangement or agreement between GR Skincare Industry and the Client for the purchase of Products, Services and/or Gift Cards, of which the General Terms and Conditions form an integral part.
Client: The consumer or (legal) person acting in the performance of a profession or business who enters into an Agreement with GR Skincare Industry.
General Terms and Conditions: These terms and conditions of GR Skincare Industry.
Gift Card: The electronic gift card(s) as offered on the Site.
Product(s): The product(s) as offered on the Site.
Service(s): The service(s) as offered on the Site.
Site: the website www.pexini.com and all of its sub-domains.
ARTICLE 2 APPLICABILITY OF THE GENERAL TERMS & CONDITIONS
2.1 The General Terms and Conditions apply to all offers and deliveries from, and Agreements with, GR Skincare Industry, unless otherwise explicitly agreed on in writing.
2.2. If the Client declares other provisions or terms applicable in his order, confirmation or through any other communication medium, such provisions will only be binding upon GR Skincare Industry if and in so far as GR Skincare Industry has explicitly accepted them in writing.
ARTICLE 3 PRICES AND INFORMATION
3.1 All prices as displayed on the Site and on other materials originating from GR Skincare Industry are for orders within the European Union and include VAT and any other taxes and levies imposed by the government, unless stated otherwise on the Site. If the rate of VAT changes between the Client’s order date and the date we supply the Product or perform the Service, GR Skincare Industry will adjust the rate of VAT that the client pays, unless the Client has already paid for the Product or the Service in full before the change in the rate of VAT takes effect.
3.2 For orders outside of the European Union, additional costs such as customs duties, VAT or any other fees, levies or taxes may apply. Such costs are expressly not included in the price and will be fully borne by the Client. GR Skincare Industry cannot be held responsible for any additional costs, such as (including but not limited to) customs duties, VAT and/or any other fees, levies or taxes. We recommend contacting your local customs office for more information on specific taxes and customs duties in your country.
3.3 If shipping costs are charged, these will be clearly stated on the Site before the Agreement is concluded. The shipping costs will be displayed separately in the ordering process.
3.4 The content of the Site is composed with the greatest care. GR Skincare Industry can however, not guarantee that all information on the Site is displayed correctly and/or is complete at all times. All prices and other information displayed on the Site and on other materials originating from GR Skincare Industry may include typographical and/or programming errors. GR Skincare Industry is not liable for such typographical and/or programming errors and reserves the right to correct such errors at all times. IfGR Skincare Industry accepts and processes the Client’s order where a pricing error is obvious and unmistakable and could reasonably have been recognised by the Client as a mispricing, GR Skincare Industry may end the Agreement, refund any sums paid and require the return of any Products provided.
3.5 The pricing and availability of the Products and the Services may change at any time without further notice.
3.6 GR Skincare Industry reserves the right to modify, suspend, or discontinue any promotional offers or discounts, including but not limited to the welcome discount, at any time without prior notice. Such modifications will not affect promotions that have already been redeemed before the date of change. GR Skincare Industry further reserves the right to adjust the terms and conditions of any discount codes, including limiting their use such that they cannot be combined with other offers, discounts, or promotions. All promotional offers are subject to availability and may be restricted at the sole discretion of GR Skincare Industry.
ARTICLE 4 PRODUCTS AND SERVICES
4.1 The images of the Products and the Services on our Site are for illustrative purposes only. GR Skincare Industry is not liable for any deviations between the colour of the actual Product and the colour of the Product as displayed on the Site.
4.2 GR Skincare Industry may change the Product at any time and without further notice (i) to reflect any changes in relevant laws and regulatory requirements and (ii) to implement minor technical adjustments and improvements. These changes will not affect the Client’s use of the Product.
4.3 GR Skincare Industry may suspend, cancel or change the Services at any time and without further notice. The Services are only provided to customers in the European Union, United Kingdom and United States, unless explicitly stated otherwise in writing by GR Skincare Industry.
4.4 GR Skincare Industry may offer Services in the form of online virtual beauty consultations (a “Virtual Beauty Consultation”). An appointment for a Virtual Beauty Consultation will be available to book online via the scheduling tool on the Site on a first-come first first-served basis. To also allow other customers to make an appointment for a Virtual Beauty Consultation, a maximum of one (1) Virtual Beauty Consultation per person per week applies. GR Skincare Industry cannot guarantee the availability of the Services.
4.5 The Virtual Beauty Consultation shall take place online on the date and time booked via the scheduling tool on the Site. The duration of the appointment and the beauty advisor who provides a Virtual Beauty Consultation may vary, and is determined at the sole discretion of GR Skincare Industry and provided on the scheduling tool on the Site.
4.6 Changes or cancellations to an appointment for a Virtual Beauty Consultation can be made up to two (2) hours prior to the appointment. In the event a client fails to timely cancel, change or attend an appointment, the client will not receive a refund of the costs of the Virtual Beauty Consultation, nor will the client be given the opportunity to reschedule the appointment. Failure to timely cancel, change or attend an appointment on multiple occasions may result in refusal to participate in the Services offered by GR Skincare Industry.
4.7 If the client does not attend the appointment for the Virtual Beauty Consultation within the first ten (10) minutes thereof, then GR Skincare Industry is under no obligation to go ahead with the appointment and may cancel it at its own discretion, without any obligation to reschedule or refund the Virtual Beauty Consultation to the client.
4.8 Only one (1) person may attend the Virtual Beauty Consultation. The client may not record the Virtual Beauty Consultation (video or audio). During the Appointment, GR Skincare Industry reserves the right to cancel or terminate the Virtual Beauty Consultation at any time, should it feel appropriate to do so.
4.9 GR Skincare Industry retains the right to cancel, change the date and time of or amend an appointment for a Virtual Beauty Consultation at any time. In the event GR Skincare Industry cancels or changes an appointment, the client will have the option to either change or cancel the appointment at the time of notification.
4.10 Prior to the Virtual Beauty Consultation, the client may be invited to complete a pre-consultation questionnaire in order to assist the client with a more tailored service. Any personal data provided will be treated in accordance with the Privacy Policy of GR Skincare Industry.
4.11 GR Skincare Industry may record the audio of a Virtual Beauty Consultation for training and quality purposes, in accordance with the Privacy Policy of GR Skincare Industry.
ARTICLE 5 GIFT CARDS
5.1 Gift Cards can only be purchased online and can only be redeemed on www.pexini.com. Gift Cards denominated in euro (€) can only be purchased and redeemed on the European website. Gift Cards denominated in US dollar (€) can only be purchased and redeemed on the US website (us.GR Skincare Industry.com). The Gift Card can be used to pay for the full value or part of the value of the selected Products and/or Services. The Gift Card cannot be redeemed against the purchase of another Gift Card. If a purchase is not completely covered by a Gift Card, an additional payment method as offered on the Site can be used to complete the purchase. Gift Cards are not redeemable for cash. The current balance of a Gift Card can be checked upon check-out or by sending an email to info@pexini.com.
5.2 When purchasing a Gift Card on the Site, the Gift Card will be sent to the recipient’s email address immediately after the purchase is completed. GR Skincare Industry will not be liable for failure or delay in delivery. The Client is obliged to provide a correct email address for delivery. If the provided email address cannot be confirmed, GR Skincare Industry reserves the right to withhold the delivery of the Gift Card.
5.3 The maximum amount that an individual Gift Card can hold is EUR 200,00. GR Skincare Industry will provide the Client with specific denominations to choose from which the Client can select to load on to the Gift Card.
5.4 A Gift Card expires automatically once its balance has been exhausted. A Gift Card may not be topped up with additional funds.
5.5 A Gift Card is valid for two (2) years after the date of purchase. The expiration date is stated on the Gift Card and is leading. After the expiration date as stated on the Gift Card, the Gift Card cannot be used for a purchase, cannot be reactivated and the remaining value cannot be reimbursed. GR Skincare Industry has no obligation to remind or inform the Client of a Gift Card’s expiry, and it is the sole responsibility of the Client to ensure that any balance is used in full prior to expiry.
5.6 The Client is obliged to retain an expired Gift Card in the event the Client wishes to return a purchase. Any Products or Services paid for using a Gift Card that are subsequently returned for a refund will be credited on the existing or a new Gift Card. If the total to be refunded is more than paid for by using a Gift Card, then the remaining refund balance will be refunded to the other payment method used by the Client ( e.g. credit/debit card or other payment methods, such as Paypal).
5.7 GR Skincare Industry cannot be held liable for Gift Cards which are lost, stolen or inactivated. We advise to treat the Gift Card as cash.
5.8 Gift Cards remain the property of GR Skincare Industry who maintains the right to cancel the card in its sole discretion in situations where it is deemed necessary to do so (such as to comply with applicable laws or as a result of circumstances beyond its control).
ARTICLE 6 LOYALTY PROGRAM: THE Rewards
6.1 The Loyalty Program of GR Skincare Industry: Rewards (the “Loyalty Program”) is designed to thank and reward our Clients. Points in the Loyalty Program can be earned by making eligible purchases on the Site, or by performing qualified Loyalty Program actions (“Loyalty Program Actions”). Once a participant of the Loyalty Program (“Loyalty Program Participant”) has earned a certain amount of points, it is eligible for certain benefits and rewards applicable to that amount of points. The benefits and rewards may vary from time to time, can be offered on a limited basis and may be changed or revoked at the sole discretion of GR Skincare Industry. Currently, only purchases made on the Site are eligible for the Loyalty Program.
6.2 Eligible individuals may participate in the Loyalty Program by visiting www.pexini.com and creating an account (a “Rewards Account”). To create a Rewards Account, a name, date of birth, email address and a (created) password are required. Additional information may be provided when creating a Rewards Account, which information is optional, but may lead to the provision of additional benefits and rewards. A Loyalty Program Participant is solely responsible for maintaining the accuracy of its Rewards Account information and for updating it as required. Any personal data provided will be treated in accordance with the Privacy Policy of GR Skincare Industry as published on the Site. By creating a Rewards Account the Loyalty Program Participant represents that he or she meets the eligibility requirements as set out in the General Terms and Conditions and agrees to be bound by the General Terms and Conditions.
6.3 The Loyalty Program is limited to one account per individual and is available to individuals for personal use only. The Loyalty Program may not be used for business purposes. Only individuals who are of legal age in their location of residence prior to creating an account are eligible to participate in the Loyalty Program. GR Skincare Industry may refuse to create an account for any reason. All employees, officers and directors of GR Skincare Industry are ineligible to participate in the Loyalty Program.
6.4 The Loyalty Program is offered at the sole discretion of GR Skincare Industry.
6.5 We may alter, limit or terminate the Loyalty Program, the structure of the Loyalty Program, the Loyalty Program Actions, any feature of the Loyalty Program, and/or the General Terms and Conditions at any time and in any manner in our sole and absolute discretion without notice.
6.6 The Loyalty Program is a tier-based program that is determined by the amount spent by a Loyalty Program Participant on eligible purchases on the Site within a 12 month rolling period, starting on the date on which a Rewards Account is created. There are 3 tiers with associate benefits: Tier 1 (Bronze): EUR 0 – EUR 99 ; After creating a Rewards Account, the Loyalty Program Participant will be automatically placed in Tier 1 and is eligible for the benefits and rewards associated with Tier 1. Tier 2 (Silver): EUR 100 – EUR 199 ; After having spent EUR 100 or more on eligible purchases a Loyalty Program Participant will be automatically upgraded to Tier 2 and is eligible for the benefits and rewards associated to Tier 2. Tier 3 (Gold): EUR 200 or more. After having spent EUR 200 or more on eligible purchases, within a 12 month rolling period, a Loyalty Program Participant will be automatically upgraded to Tier 3 and is eligible for the benefits and rewards associated to Tier 3.
6.7 Only eligible purchases made on the Site within the last 12 month rolling period – not taking into account the period prior to enrollment – will be counted towards tier eligibility. A 12 month rolling period means a period of 12 consecutive months determined on a rolling basis.
6.8 One (1) point is received for every EUR 1,- spent on eligible purchases on the Site. Eligible purchases after application of promotional offers and before application of taxes, shipping charges and/or any other excluded charges as specified by GR Skincare Industry, count toward the Loyalty Program tier status. The points will be awarded after the payment is finalized.
6.9 If a Loyalty Program Participant returns an eligible purchase to GR Skincare Industry and a refund is successfully processed, the associated points earned will be deducted from its Rewards Account. This deduction will result in an automatic recalculation of the points and tier eligibility. In the event a Loyalty Program Participant is no longer eligible for a certain tier status as a result, it will automatically be downgraded to a lower tier accordingly.
6.10 In addition to eligible purchases, points may also be earned for performing Loyalty Program Actions. In order to earn points by performing Loyalty Program Actions, a Rewards Account is required. The Loyalty Program Participant may be required to be logged into its Rewards Account before completing a Loyalty Program Action on the Site in order to earn points. The number of points awarded for each Loyalty Program Action is determined in the sole discretion of GR Skincare Industry and may be subject to a maximum number of points earned per year or lifetime.
ARTICLE 7 LOYALTY PROGRAM ACTIONS
7.1 For each of the above-mentioned Loyalty Program Actions, with the exception of creating a Rewards Account, the Participant must be logged into its Rewards Account when performing a Loyalty Program Action to be eligible for points.
7.2 The earned points represent a value off an eligible purchase. Points can be redeemed by the Loyalty Program Participant during checkout. The Loyalty Program Participant must be logged in to its Rewards Account in order to redeem points. The balance of points is displayed in the Rewards Account page and during checkout. The redemption can only take place against the following pre-set, fixed redemption options:
115 points = €5,-
230 points = €10,-
345 points = €15,-
460 points = €20,-
575 points = €25,-
7.3 Certain benefits and rewards are based on the tier level achieved. A Loyalty Program Participant is eligible for these benefits and rewards while in a certain tier. If a Loyalty Program Participant is upgraded to a higher tier or downgraded to a lower tier, benefits and rewards change accordingly. Tier benefits and rewards can only be redeemed on the Site.
7.4 Only the Loyalty Program Participant making an eligible purchase may accumulate benefits, rewards, and/or points. GR Skincare Industry reserves the right to monitor the number of accounts per household and refuse, merge or close additional or duplicate accounts at any time at its sole discretion and without notice. Your Rewards Account information is confidential and should not be shared with others.
7.5 All points automatically expire after a 12 month inactivity period, where inactivity stands for a Loyalty Program Participant who has not earned or redeemed any points within this 12 month period. For the purpose of this provision, points awarded in connection with the Birthday Reward are not considered as earned points.
7.6 GR Skincare Industry reserves the right to cancel a Rewards Account after a 24 month inactivity period, where inactivity stands for a Loyalty Program Participant who not logged into its Rewards Account within the last 24 months. In order to keep a Rewards Account active a Loyalty Program Participant must log into its Rewards Account at least once within 24 months.
7.7 Benefits, rewards, and points earned through the Loyalty Program have no cash value. Points are non-extendable, non-transferrable, non-refundable, and cannot be exchanged for any cash in whole or in part or for any cash alternatives. Tier status and points credited to a Rewards Account will be decreased or reversed, as applicable, if part or all of an eligible purchase is returned or cancelled or if the credit is obtained through fraudulent or other activity that violates these General Terms and Conditions as determined in the sole discretion of GR Skincare Industry. The sale, transfer, exchange or assignment of any benefits, rewards, or points offered through the Loyalty Program, other than by GR Skincare Industry, is expressly prohibited.
7.8 Any products and/or services made available through the Loyalty Program and/or any samples that GR Skincare Industry may provide to a Loyalty Program participant are for personal use only.
7.9 It is strictly prohibited to sell or resell any of the products, services, or samples received through the Loyalty Program.
7.10 GR Skincare Industry is not responsible for benefits, rewards and/or points lost or redeemed due to fraudulent activity by the Loyalty Program participant or any third party.
7.11 If a Loyalty Program Participant wishes to cancel its Rewards Account, it can do so by contacting GR Skincare Industry at info@pexini.com. When contacting us, please mention “Delete Rewards Account” as subject in your email and specify your name and email address associated with your Rewards Account. When cancelling a Rewards Account all accumulated points, benefits, rewards and tier status will be lost accordingly.
7.12 In case you have any concerns that an eligible purchase or Loyalty Program Action was not properly applied to your Rewards Account, or in case of any other questions please contact GR Skincare Industry at: info@pexini.com. When contacting us, please specify your name and email address associated with your Rewards Account, the date of the activity, and the issue(s) encountered. This email must be sent no more than thirty (30) days after the date of an eligible purchase or Loyalty Program Action.
ARTICLE 8 CONCLUSION OF THE AGREEMENT
8.1 The Agreement will be deemed to be concluded at such moment that the Client accepts the offer of GR Skincare Industry by clicking the “BUY” button on the checkout page of the Site, which offer is subject to the General Terms and Conditions.
8.2 After the Client has accepted the offer by electronic means, GR Skincare Industry will confirm receipt of acceptance of the offer by electronic means.
8.3 If it is found that, in accepting or otherwise entering into the Agreement, the Client has provided incorrect data, GR Skincare Industry will have the right to suspend its obligations until the correct data has been received from the Client.
8.4 GR Skincare Industry expressly reserves the right to reject a Client’s order without stating reasons.
8.5 GR Skincare Industry prohibits the sale of Products and Services by unauthorized resellers and does not sell or supply Products or Services to unauthorized resellers. An order placed by an unauthorized reseller will be rejected without stating reasons and the concerning Client may be excluded by GR Skincare Industry from the Site.
8.6 In the event GR Skincare Industry suspects any fraudulent activity, including but not limited to providing false information, unauthorized use of payment methods or other actions which intend to disrupt, abuse, exploit or deceive our services, GR Skincare Industry reserves the right, at its sole discretion, to: (i) Block access to the Site and the Products and Services of GR Skincare Industry; (ii) Remove or disable any associated Client accounts from the database of GR Skincare Industry; (iii) Cancel any orders or transactions related to fraudulent activity; and (iv) Prevent placement of any future orders on the Site.
ARTICLE 9 EXECUTION OF THE AGREEMENT
9.1 As soon as GR Skincare Industry has received a Client’s order and has confirmed the acceptance thereof, it will hand over the Products to the shipping company as selected by the Client during the ordering process. The shipping company will deliver the Products to the Client.
9.2 GR Skincare Industry is authorized to engage any third parties in the fulfilment of its obligations under the Agreement.
9.3 The Site includes information describing the manner of delivery of the Products and an estimation of the term in which the Products will be delivered to the Client.
9.4 If GR Skincare Industry is unable to deliver the Products within thirty (30) days after the confirmation of acceptance of the order, it will notify the Client accordingly. In such event, the Client has the right to either agree to a new delivery date or to dissolve the Agreement without incurring any costs, and the Client will receive a refund for any Products paid for but not received. GR Skincare Industry is not liable for any delay in the delivery process.
9.5 GR Skincare Industry advises the Client to inspect the Products upon receipt and to report any defects within two (2) working days after delivery in writing or by email, and in any case within a reasonable period of time after discovering the defect.
9.6 As soon as the Product has been delivered to the delivery address submitted by the Client, the risk of the Product fully transfers to the Client, without prejudice to any rights consumers may have.
9.7 If the ordered Product is out of stock or can no longer be supplied for any other reason, GR Skincare Industry may cancel the order by notifying the Client or deliver a Product that is comparable in nature and quality to the ordered Product. In that case, the Client will have the right to dissolve the Agreement without incurring any costs, and the client may return the comparable Product free of charge within fourteen (14) days after the Product has been delivered to the Client.
ARTICLE 10 RIGHT TO WITHDRAW
10.1 The Client has the right to return the Product within fourteen (14) days after the Product has been delivered to the Client. The Client must bear the costs for shipping the Products to GR Skincare Industry. For Clients outside the European Union, this may also concern additional costs, such as (including but not limited to) customs duties, VAT, and/or any other fees, levies, or taxes. Such costs will be fully borne by the Client. GR Skincare Industry cannot be held responsible for any additional costs for returning the Products to GR Skincare Industry.
10.2 The Client must inform GR Skincare Industry of its wish to return the Product by sending an e-mail to info@pexini.com, by filling out the model cancellation form (to be found at the end of these General Terms and Conditions) or in any other unambiguous way within the aforementioned period of fourteen (14) days after the Product has been delivered to the Client. This notification must include the following information: order number, name, phone number, e-mail address and delivery address. After receipt of the notification, GR Skincare Industry will provide a Return Authorization number (“RA Number”) to the Client. After receipt of the RA number, the Client will have fourteen (14) days to return the Product to GR Skincare Industry.
10.3 Insofar reasonably possible, returned Products must be sealed, unused, undamaged, and returned in their original unopened packaging with their original packing slip. Returned Products that do not satisfy all of the aforementioned conditions cannot be accepted due to health protection and hygiene reasons.
10.4 The Client is responsible for the chosen shipping method for the return of the Product. The risk of the Product will transfer to GR Skincare Industry when GR Skincare Industry has received the Product. This means that GR Skincare Industry is not responsible for any returns that are (for example) lost and/or damaged during transport when being returned. We therefore advise you to choose for registered shipment, request tracking information and ensure the package containing the returned Product(s). GR Skincare Industry does not make any exceptions to this policy.
10.5 GR Skincare Industry will confirm receipt of the returned Product upon receipt. Within fourteen (14) days of being notified that the Client wishes to return the Product, GR Skincare Industry will refund the total purchase price (including standard shipping costs) to the Client, provided that GR Skincare Industry has received the returned Product itself or Client is able to proof of shipment of the Product. If the Client has chosen a shipping method that was more expensive than the “standard shipping method”, GR Skincare Industry will only reimburse the price of the “standard shipping method”.
ARTICLE 11 PAYMENT
11.1 The Client shall pay the amounts due to GR Skincare Industry in accordance with the ordering process and through the payment method selected on the Site. The GR Skincare Industry is free to offer any payment method of its choice and may change these payment methods at any time.
11.2 Any refunds will be provided by the method used by the Client for payment, unless agreed otherwise.
ARTICLE 12 WARRANTIES AND CONFORMITY
12.1 GR Skincare Industry warrants that the Products are suitable for their intended use, as described on the Site. Additional warranty terms for GR Skincare Industry tools may apply as described in the warranty section of the user manual, which can be found included with the product and/or on the product page on the website.
12.2 If the delivered Product fails to comply with the Agreement, the Client must notify GR Skincare Industry thereof in writing (which includes e-mail)within a reasonable period of time, where a notification within two (2) months after the consumer has discovered the defect will be considered reasonable. Such notification must contain a description of the defect in as much detail as possible, in order to enable GR Skincare Industry to provide an adequate response and/or take adequate action.
12.3 If a Product fails to comply with the Agreement and the Client has correctly notified GR Skincare Industry thereof in writing within a reasonable period of time, the Product concerned will be repaired, replaced or (partially) refunded, in consultation with the Client. GR Skincare Industry will pay the costs of return and other shipping costs in case of faulty or misdescribed Products.
12.4 GR Skincare Industry only offers warranties on Products purchased on the Site or from an authorized reseller and accompanied by a valid receipt or proof of purchase. If a client purchases a Product from an unauthorized reseller, the warranty will not be valid. Please be aware that there are some websites or dealers (e.g., on Amazon) that claim to be authorized resellers but are not. Products sold on these websites or from these dealers do not carry a warranty from GR Skincare Industry. When purchasing Products from an unauthorized website, you are taking a risk because these Products may be counterfeit, used, defective, or may not be designed or fit for use in your country. Please ensure that you only purchase Products through the Site or from an authorized reseller. If you have any questions about authorized resellers, please contact us. This disclaimer is without prejudice to any rights consumers may have and to the extent permitted by applicable law.
ARTICLE 13 COMPLAINTS HANDLING PROCEDURE
13.1 If the Client has any grievances in connection with a Product or Service (in accordance with article 11 entitled, “Warranties and Conformity”), or regarding any other aspects of the Site or service of GR Skincare Industry, it can submit a complaint by email or in writing. The contact details of GR Skincare Industry are provided at the end of these General Terms and Conditions.
13.2 GR Skincare Industry will respond to the complaint as soon as possible, and in any case within seven (7) days after receipt of the complaint. If GR Skincare Industry is unable to formulate a substantive response to the complaint within such period, GR Skincare Industry will confirm receipt of the complaint within seven (7) days after receipt of the complaint and give an indication of the term within which it expects to be able to give a substantive or definitive response to the Client.
ARTICLE 14 LIABILITY
14.1 FOR CONSUMERS. To the extent allowed under applicable mandatory law, the total liability of GR Skincare Industry in respect of the Client due to an attributable failure to perform the Agreement is limited to a compensation which does not exceed the price stipulated for that particular Agreement (including VAT and shipping costs). GR Skincare Industry is not liable for any indirect or damages or losses, including, without limitation, consequential damages, lost profits, lost savings, loss of data and damage due to business interruption. GR Skincare Industry does not exclude or limit in any way its liability to the Client where it would be unlawful to do so.
14.2 FOR PERSONS ACTING PROFESSIONALLY. To the extent permitted by applicable law, GR Skincare Industry is not subject to any liability, irrespective of the grounds upon which an action or proceeding may be based. The restrictions set out in this article
13.2, will cease to apply if and insofar as the damage or loss is the result of an intentional act or gross negligence on the part of GR Skincare Industry. GR Skincare Industry is not liable for any indirect damages or losses, including, without limitation, consequential damages, lost profits, lost savings, loss of data and damage due to business interruption.
14.3 To the extent permitted by applicable law, and without prejudice to any rights consumers may have, GR Skincare Industry will only be liable to the Client on account of an attributable failure in the performance of an Agreement if the Client issues a written notice of default to GR Skincare Industry without delay, stipulating a reasonable period of time in which GR Skincare Industry has the possibility to remedy the default, and GR Skincare Industry fails to cure the default within such period (unless the default cannot be remedied). The notice of default must contain a description of the default in as much detail as possible, in order to enable GR Skincare Industry to provide an adequate response and/or take adequate action.
14.4 Any event giving rise to compensation is always subject to the condition that the Client reports the damage or loss in writing to GR Skincare Industry as soon as possible, but no later than within thirty (30) days after the damage or loss has arisen.
14.5 GR Skincare Industry is not liable for any failure or delay in the performance of its obligations under the Agreement, the General Terms and Conditions or any damage or loss the Client has incurred caused by force majeure, meaning any event beyond the reasonable control of GR Skincare Industry or any third parties engaged by GR Skincare Industry to fulfil its obligations under the Agreement, including but not limited to strikes, work stoppages, theft, sabotage, fraud, accidents, acts of war or terrorism, civil or military disturbances, flu outbreaks, plagues, pandemics, epidemics, quarantine restrictions, acts of government, nuclear or natural catastrophes or acts of God, and any interruptions, failure, loss or malfunctions of utilities, communications, computer (software and hardware) services, telecommunications, data communications or related services, to the extent permitted under applicable law. This includes, amongst others (and without limitation) the event that any third party engaged by GR Skincare Industry is not able to fulfil its obligations due to a force majeure event.
ARTICLE 15 RETENTION OF TITLE
15.1 As long as GR Skincare Industry has not received full payment for the Products, GR Skincare Industry will retain the ownership of the Products. The Client will own the Product after GR Skincare Industry has received payment in full.
15.2 GR Skincare Industry may suspend its obligations until payment has been received in full.
ARTICLE 16 PERSONAL DETAILS
16.1 GR Skincare Industry will process the Client’s personal data in accordance with the Privacy Policy, Cookie Policy, and Terms of Use as published on the Site www.pexini.com.
ARTICLE 17 FINAL PROVISIONS
17.1 The General Terms and Conditions and the Agreement are exclusively construed in accordance with and shall be exclusively governed by Dutch law.
17.2 Except in case of a dispute with a consumer, any dispute arising out or in connection with the General Terms and Conditions and the Agreement, including disputes concerning the existence and validity thereof will, if no amicable settlement can be reached, be exclusively submitted to the competent court of Amsterdam.
17.3 If the Client is a consumer and resides within the European Union, or in Norway, Iceland, or Liechtenstein, he/she may also be able to refer a dispute to the European Online Dispute Resolution (“ODR”) platform at http://ec.europa.eu/consumers/odr. The ODR platform is a web-based platform that is designed to help consumers who have bought products or services online. It provides access to independent alternative dispute resolution services which are usually free for consumers to use. GR Skincare Industry has the discretion as to whether it will agree to a complaint being resolved through the ODR platform.
17.4 If any of the provisions contained in the General Terms and Conditions will be deemed invalid or unenforceable, then the remaining provisions shall be construed as if such invalid provisions were not contained herein; and such invalid or unenforceable provisions will then be deemed to have been replaced by a provision which as closely as possible meets the intention of GR Skincare Industry when inserting the original provision.
17.5 In the event of any conflict or inconsistency between the provisions in these General Terms and Conditions and the Agreement, the provisions of the Agreement will prevail.
17.6 GR Skincare Industry has the right to update and make changes to these General Terms and Conditions at any time. It is the Client’s responsibility to check these General Terms and Conditions from time to time to ensure that the Client is aware of any changes which have been made. We will notify Clients if changes to these General Terms and Conditions are significant and/or hurt the Client’s rights and obligations under the Agreement. In case of significant or adverse changes, the Client will have the right to end the Agreement before the changes take effect and receive a refund for any Products and/or Services paid for but not received.
CONTACT DETAILS
Should you have any questions, complaints or comments after reading the General Terms and Conditions, or if you need to provide us with notice, please contact us by email or in writing.
GR Skincare Industry Bertrand Russelstraat 62 1087 HL Amsterdam The Netherlands E: info@GR Skincare Industry.com Chamber of Commerce number: 97748919
(MODEL CANCELLATION FORM)
(Complete and return this form only if you wish to withdraw from the contract)
To:
GR Skincare Industry
Bertrand Russelstraat 62
1087 HL Amsterdam
The Netherlands
E: info@GR Skincare Industry.com
I/We [] hereby give notice that I/We [] cancel my/our [] contract of sale of the following goods []/for the supply of the following service [*],
Ordered on []/received on [],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date:
[*] Delete as appropriate
